Psion Teklogix
A decade of exemplary service and technology
Psion Teklogix, internationally acknowledged market leader and solutions provider for mobile computing and wireless data collection, celebrates 10 years of unparalleled success and phenomenal growth in the Southern African market.
“We provide a comprehensive, superior quality product range to support end-to–end
wireless solutions for diverse applications to our local market and have experienced satisfying growth even through the 2009 global financial downturn,” says Michelle Hollis, Psion Teklogix Country Manager.
According to previous Country Manager, Raymond Hoy, when Psion Teklogix entered the South African market 10 years ago, the team was confident of achieving success in the local market. The company achieved an exceptional track record, by not only reaching, but exceeding the planned target within the first five years. “We sustained a 50% growth pattern – an unprecedented achievement in any language and the company continues to excel because it can rely on of a team of loyal, professional people to support the company’s exceptional service offering,” comments Raymond.
Michelle agrees wholeheartedly and says that financial storms as well as the ups and the downs come with the territory when a company has shared 10 years with local industry. “Throughout the 10 years, focus on our core values of service and product excellence never wavered and I am convinced that this is one of the most important contributory factors to the company’s continuing strong track record. We have the people, the product and the determination to excel. Internationally, Psion Teklogix invests into well equipped R & D facilities, listens to what the customers need and investigates industry trends to arrive at the right solution and the right product for current market requirements”.
Psion Teklogix was ready to answer the call when local retailers and 3PL’s needed ‘Voice Picking’ solutions to remain competitive in the global environment and to be on par with how picking was conducted in their international subsidiaries and competitors. ‘Our first ‘Speech Directed’ site in South Africa went in in 2006 and we are still the market leader due to the level of experience and expertise we offer. Psion Teklogix has invested heavily in Speech Directed technology and we have a large client base in S.A. and internationally’ Michelle said.
Psion Teklogix had installed over 1500 voice picking terminals locally, and growth continues as more major retail chains change to a voice picking system to increase accuracy and productivity.
2008 was in many ways a supercharged and eventful year with the spectre of what was to come in 2009 looming large. The French multinational celebrated 40 years of global excellence in 2008 and the entire international Psion Teklogix team and partners were whisked off to Rome where the French multi national’s 40th anniversary was celebrated in style. In the same year, Psion Teklogix South Africa entered and won the Vocollect Voice®, Partner Program, proving that the South African team is a force to be reckoned with.
“The last few months of 2009 brought quite a few changes as global economic woes impacted on everyone and on every industry,” comments Michelle. “We faced some tough times but we remained on budget and reached 100% of our targets. 2009 also saw Raymond’s decision to enter into a new venture, when Psion Teklogix announced the development of a global initiative for marketing through resellers or distributors. Raymond remains allied to us and maintains a very close working relationship.”
It is only fitting that during Psion Teklogix South Africa’s 10th anniversary, Teklogix is launching a range of innovative tools in the voice environment and on the handheld side there will be some rather exiting new products to address the requirements of diverse markets. Technology advances rapidly and there are quite a number of other new developments in pipeline, the first of which is the recent launch of the new modular and rugged Workabout Pro3. With this new model, the company unveils a radical overhaul of its business model with a move to “Open Source Mobility” (OSM), an open innovation philosophy which means it can co-create solutions with its partners and customers.
Psion Teklogix’s current client portfolio reads like the who’s who of local companies who know that they can rely on a combination of product and solution excellence backed by commitment to service. “Our new products and technological innovations ensure that we remain ahead of the game so that we are able to offer our customers not only the latest but also the best of what is available in the market”, says Michelle. “As we celebrate our 10th successful year in South Africa, I am confident that we will continue to grow over the next 10 years and beyond, and on one thing we remain firm - service will remain exemplary. The team is determined to maintain and ultimately improve service levels. We have a well structured, strategically placed branch network in place and our professional, competent team is always on stand by to serve our clients,” concludes Michelle.